Privacy and Policy
Moonlitsky and its related companies (referred to in this document as ‘we’, ‘us’ or ‘our’) recognise that your privacy is very important, and we are committed to protecting the personal information we collect from you. The Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles, and registered privacy codes govern the way in which we must manage your personal information. This Privacy Policy sets out how we collect, use, disclose, and otherwise manage personal information about you, including personal information collected through our website.
What is ‘Personal Information’?
Personal Information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information is recorded in a material form or not.
Collection
Types of Information Collected
We may collect and hold personal information about you, that is, information that can identify you and is relevant to providing you with the services you are seeking. The kinds of information we typically collect include your name, address, date of birth, phone number, email address, bank account details, electronic information from your use of our website, and any other information relevant to providing you with the services you, or someone else you know, are seeking. We take all reasonable steps to ensure the information we have collected is accurate, up-to-date, complete, and relevant.
Method of Collection
Personal information will generally be collected directly from you through standard forms, via the internet, email, or telephone conversations.
In some cases, personal information may be collected indirectly when it is unreasonable or impractical to collect it directly. For example, we may collect personal information from third parties acting on your behalf (e.g., an Enduring Power of Attorney). We will usually notify you about these instances as soon as reasonably practicable.
Unsolicited Personal Information
If we receive personal information that we did not solicit, and is not required to be solicited by us, we will take steps to de-identify the information and ensure its confidential destruction as soon as practicable.
Purpose of Collection
The personal information we collect depends on your interaction with us. Generally, we collect, use, and hold personal information for purposes including:
- Providing services to you or someone else you know
- Monitoring, auditing, and evaluating our services
- Providing marketing information (newsletters, emails) about services we, our related entities, or affiliated organisations offer that may interest you
- Facilitating our business operations
- Complying with legal or regulatory requirements
- Analysing services and customer needs to improve our offerings
- Dealing with complaints or enquiries
- With your consent, sending marketing information via commercial electronic messages (including SMS or text message) about services and investment opportunities we offer
Failure to Provide Information
If the personal information you provide is incomplete or inaccurate, we may be unable to provide you or someone else you know with the services sought.
Internet Users
If you access our website, we may collect additional personal information, such as your IP address and domain name.
Our website uses cookies to identify users and customise web pages. Cookies do not identify you personally but may link to a database record about you. We use cookies to monitor website usage and create a record of visits and viewed pages.
Our website may contain links to other websites. We are not responsible for the privacy practices of linked websites, which are not subject to our privacy policies.
Use and Disclosure
We generally use or disclose personal information only for the purposes for which it was collected. We may disclose personal information:
- Internally to our staff
- To our related bodies corporate
- To any person where necessary or desirable in connection with providing our products or services
- To professional advisers (auditors, accountants, lawyers, insurance companies) consistent with normal business practices
- To third parties engaged to assist in promoting our products and services
- To external service providers in Europe, Asia, and the Americas (on a confidential basis) for services related to our business, e.g., IT services
- Where required or authorised by law
- Where you consent to the disclosure
We may rely on employee and related bodies corporate exemptions under the Privacy Act when using or disclosing personal information.
Access and Correction
You may request access to personal information we hold by making a written request. We will respond within a reasonable period. A reasonable fee may apply for processing requests (but not for making the request). We may refuse access in circumstances prescribed by the Privacy Act and will provide a written notice explaining the refusal unless unreasonable to do so.
If you believe your personal information is inaccurate, incomplete, or out of date, please let us know immediately. We will take reasonable steps to correct it. If we refuse correction, we will provide written reasons and explain mechanisms for making a complaint.
Security
We are committed to securing the information we collect. Personal information is stored in paper and electronic forms, and we take reasonable measures to protect it from loss, misuse, unauthorised access, alteration, or disclosure, including electronic and physical security measures.
Complaints and Feedback
If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles, or a privacy code that applies to us, please contact us and we will take reasonable steps to investigate and respond.
Contact details:
Street address: 116 Holt St, Eagle Farm, 4008
Phone number: 0412 599 139
Email: Amy@moonlitsky.com.au
If you are not satisfied with our response, you may contact the Australian Privacy Commissioner.
Changes to this Privacy Policy
This is our current Privacy Policy as of October 2019. This Policy replaces any other Privacy Policy published by us. We may update this Policy from time to time and encourage you to review our website regularly for the most current version.
More Information
For more information about privacy in general, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.